Terms of Service

Terms governing the Rent Anything peer-to-peer rental marketplace

Please read these Terms carefully

These Terms contain important provisions about marketplace risks, payments, charged deposits, disputes, individual arbitration, a class-action waiver, disclaimers, and limits of liability.

The Liability Waiver and Assumption of Risk is a separate agreement and is incorporated into these Terms.

Effective Date: 07/20/2026

Last Updated: 08/04/2026

Legal Company: Rent Anything LLC d/b/a Rent Anything ("Rent Anything," "Company," "we," "us," or "our")

1. Acceptance of These Terms

These Terms of Service ("Terms") govern access to and use of the Rent Anything mobile applications, website, marketplace, account, listing, booking, payment, messaging, notification, support, dispute, payout, and related services (collectively, the "Service").

By creating an account, checking the required acceptance boxes, clicking an acceptance button, accessing the Service, or completing a transaction, you agree to these Terms and the documents incorporated by reference. If you do not agree, do not use the Service.

If you use the Service for a business or other entity, you represent that you have authority to bind that entity, and "you" includes both you and that entity.

2. Incorporated Policies

The following documents are incorporated into these Terms: the Privacy Policy, User Policy, Liability Waiver and Assumption of Risk, and Prohibited Items List, plus any transaction-specific terms displayed before a booking or payment. If transaction-specific terms conflict with these Terms, the more specific transaction term controls for that transaction, except where prohibited by law.

3. Eligibility

· You must be at least 18 years old, capable of entering a binding contract, and not prohibited from using the Service under applicable law.

·You must complete required email, age, address, and identity verification and provide a current phone number. Authentication text messages are optional and require separate affirmative consent; declining them does not prevent account creation or email verification.

· You may not use the Service if your account was suspended or terminated, unless Rent Anything gives written permission.

· The Service is currently intended for use in the United States. You are responsible for laws that apply where the product is listed, picked up, used, and returned.

4. Accounts and Verification

You must provide current, complete, and accurate account information. You are responsible for activity performed through your account and for keeping credentials and devices secure. Notify Support promptly of suspected unauthorized access.

We may require front-and-back images of a current government identification document, its expiration date, date of birth, email confirmation, payment verification, payout onboarding, or additional information. A current phone number is required for account and safety records, but optional authentication texts are governed by the separate consent described in Section 20. Guided capture may be processed automatically or routed to manual Support review. Verification reduces risk but is not a guarantee of identity, character, ownership, safety, legal compliance, or future conduct.

We may remind you approximately 30 days before the identification document expires and temporarily restrict marketplace access on or after expiration until replacement identification is approved. Internal administrative accounts may be subject to separate controls.

Biometric login, such as Face ID or fingerprint login, may be offered through your device. Biometric templates are generally managed by the device platform rather than Rent Anything. Device availability and security are not guaranteed.

5. Marketplace Role

Rent Anything operates a technology marketplace that allows users to list and rent products from one another. Rent Anything is not the Owner, manufacturer, seller, repairer, inspector, warehouse, carrier, employer, agent, partner, joint venturer, or insurer of a listed product or user, unless a specific written notice states otherwise.

A booking creates a direct rental arrangement between the Owner and Renter. Rent Anything facilitates discovery, records, communications, payment processing, deposits, codes, support, and platform-level dispute outcomes. We do not control and cannot guarantee a product's condition, legality, availability, suitability, safety, quality, location, ownership, or a user's conduct.

6. Owners and Renters

A registered user may act as an Owner, a Renter, or both through one account. A user may not request or rent the user's own listing.

6.1 Owner responsibilities

· Own the product or have legal authority to rent it.

· Create accurate listings, disclose known defects and hazards, maintain availability, and provide the actual listed product.

· Comply with recalls, licensing, registration, safety, tax, insurance, and other legal requirements.

· Provide pickup and drop-off codes only at the matching handoff and complete or dispute a submitted return within 24 hours.

6.2 Renter responsibilities

· Choose a product and rental period appropriate for the intended lawful use.

· Inspect before pickup, use the product safely, secure it, and return it on time in the agreed condition except ordinary wear.

· Have required skill, supervision, licenses, permits, protective equipment, transportation, and insurance.

· Enter the pickup and drop-off codes only at the matching handoff.

7. Listings and Catalog Approval

Owners may list only products in the approved catalog. If a product is absent, a user may submit a product request with required notes and one to four photos. Support may approve or decline the request. Catalog approval does not certify an individual listing or item.

Each listing must include the information and photos required by the Service. The Owner remains solely responsible for accuracy, ownership, lawful availability, condition, maintenance, replacement value, pricing, deposit, and pickup information.

8. Booking Requests, Acceptance, and Modification

A booking begins as a request. The Renter may cancel a pending request, and the Owner may accept or decline it. Before Owner acceptance, the Renter may modify the requested duration and switch among hourly, daily, weekly, and monthly pricing options supported by the listing.

A valid payment method is required when the booking request is submitted. Stripe may save that payment method for the requested rental and any cancellation charge authorized by these Terms, but submitting the request does not itself charge the rental amount, Renter service fee, or refundable deposit. The physical rental and the corresponding rental and deposit charges begin only when the Renter enters the correct pickup code at handoff.

We may prevent overlapping booking periods, but technical availability does not guarantee that an item is actually available or suitable.

9. Pricing and Service Fees

The booking screen displays the pricing type, rental subtotal, applicable service fee, deposit, and total before payment. Unless a different rate is clearly disclosed before booking:

· The Renter service fee is 9.5% of the rental subtotal.

· The Owner service fee is 9.5% of the rental subtotal and is deducted from the Owner's payout.

· The refundable deposit is not part of the rental subtotal and is not included when calculating either 9.5% service fee.

· Taxes, third-party processing consequences, chargebacks, government assessments, or optional Instant Payout fees may apply separately when disclosed or legally required.

We may change fees prospectively. A fee change does not alter a booking already accepted and paid unless the user agrees or applicable law requires the change.

10. Payment Processing

Stripe processes payment information, rental charges, refundable deposit charges, refunds, connected payout accounts, transfers, and eligible Instant Payouts. By using payment or payout features, you authorize Rent Anything and Stripe to perform the transaction activity described in these Terms and in the checkout or payout screens.

When you submit a booking request, you authorize Stripe to save the selected payment method for that booking without an immediate rental or deposit charge. If the Owner accepts, you authorize the disclosed rental amount, Renter service fee, and refundable deposit to be charged when you enter the pickup code at physical handoff. You also authorize a late-cancellation charge only when Section 15 applies. The booking and confirmation screens identify the timing and method used to determine these amounts.

You agree to Stripe's applicable terms, including the Stripe Connected Account Agreement if you receive Owner payouts. Stripe's current legal terms are available through https://stripe.com/legal.

Payment credentials must be valid and authorized. We may retry, decline, reverse, suspend, or investigate a transaction as permitted by law and payment network rules. We do not guarantee that a payment method, refund, transfer, or payout will be available or completed by a specific time.

11. Refundable Deposit Charge

A listing may require a refundable deposit. The deposit is charged separately from the rental amount as an actual charge, not a temporary hold. The Renter authorizes the deposit charge shown before payment.

After the Renter enters the drop-off code, the booking enters return-pending status. If the Owner marks the return completed, or the 24-hour review period expires without an open dispute or safety hold, Rent Anything initiates a refund of the charged deposit to the original payment method. Bank and card processing times may delay when the refund appears.

If the Owner opens a timely dispute or Support otherwise determines review is necessary, the deposit may remain unreimbursed while Support reviews the evidence. Support may refund the deposit, apply some or all of it toward an Owner resolution, refund a remaining balance, or take another action permitted by law and the payment provider. The deposit is not a limit on a user's legal responsibility to another user.

12. Pickup and Start of Rental

At the physical pickup, the Owner provides the pickup code. The Renter should inspect the item before entering it. Entry of the matching pickup code records handoff and changes the booking to an active rental. Do not enter the pickup code if the item is absent, unsafe, materially different, damaged beyond disclosure, or the handoff is not occurring.

When the matching pickup code is entered, Rent Anything attempts to charge the rental amount, Renter service fee, and refundable deposit to the saved payment method. The rental does not begin and the product must not be handed over unless the required charges succeed. Additional card authentication may be required at handoff.

After an accepted booking, the Service may display the exact pickup or drop-off address and instructions to the booking participants and may offer in-app or device navigation. Location permission is optional; an address may be entered manually. The booking's exact handoff snapshot is cleared from participant access after return submission and is not displayed in completed booking history or invoices.

13. Return and Owner Review

At physical return, the Owner provides the drop-off code. The drop-off code must not be provided at pickup or before return. Entry of the matching drop-off code records the Renter's return submission and starts the Owner's 24-hour review period.

Within 24 hours, the Owner should either mark the rental completed or open a dispute. If the Owner does not act and no open dispute or safety hold exists, the Service is designed to automatically mark the return completed, initiate the charged-deposit refund, and release the eligible Owner payout. Processing or provider failures may require Support review and may delay completion.

Codes document handoff events but do not conclusively establish product condition, responsibility for damage, or entitlement to money.

14. Owner Payouts

After successful return completion, Rent Anything instructs Stripe to release the Owner payout, which generally equals the rental subtotal minus the 9.5% Owner service fee, subject to refunds, chargebacks, legal holds, payment reversals, dispute outcomes, taxes, or other disclosed adjustments.

Standard Owner payouts are scheduled weekly through Stripe. Eligible users may request an Instant Payout to an eligible default payout method. Each Instant Payout carries a Rent Anything fee equal to 1.25% of the Instant Payout amount and remains subject to Stripe eligibility, instant-available balance, destination support, and daily limits.

15. Cancellation, Declines, and Refunds

A Renter may cancel a pending booking request before Owner acceptance, and an Owner may decline a pending request. A declined or pre-acceptance-cancelled request does not result in a rental charge, service-fee charge, deposit charge, or cancellation charge.

15.1 Renter cancellation after acceptance

For purposes of this section, a short-notice booking is a booking request submitted less than 24 hours before its scheduled start. This objective 24-hour definition avoids differences among time zones and calendar dates.

· For a booking submitted at least 24 hours before its scheduled start, cancellation is free when completed at least two hours before the scheduled start. A cancellation completed less than two hours before start, at start, or after start carries a charge equal to 25% of the rental subtotal.

· For a short-notice booking, cancellation is free when completed at least 30 minutes before the scheduled start. A cancellation completed less than 30 minutes before start, at start, or after start carries a charge equal to 25% of the rental subtotal.

· Exactly two hours or exactly 30 minutes before the scheduled start, as applicable, qualifies for free cancellation. The Service's recorded submission time controls.

· The Renter's 25% late-cancellation charge is calculated only on the rental subtotal. No Renter service fee, Owner service fee, or refundable deposit is added to the Renter's cancellation charge.

· From a successfully collected late-cancellation charge, Rent Anything retains a cancellation platform fee equal to 9.5% of that charge to support payment processing and platform operations. The remaining 90.5% is credited to the Owner as compensation for reserved availability. This 9.5% platform fee is deducted from, and is not added on top of, the Renter's 25% cancellation charge.

15.2 Cancellations after pickup and early returns

A rental that has already begun through the pickup code cannot be cancelled under this section. An early return does not automatically reduce the agreed rental charge, although Support may approve an adjustment when required by law or justified by an Owner-caused, safety, or product-condition issue.

15.3 Owner cancellation

If the Owner cancels after acceptance, the Renter is not charged a rental amount, service fee, deposit, or cancellation charge. If a charge was processed in error, Rent Anything will initiate a full refund. Repeated, avoidable, retaliatory, discriminatory, or bad-faith Owner cancellations may result in listing removal, account restrictions, suspension, or other action. An Owner should contact Support promptly when cancellation is necessary.

15.4 Weather, safety, and product exceptions

Rent Anything may waive a cancellation charge after Support review when handoff is unsafe or impracticable because of an official evacuation order, government road closure, severe-weather warning affecting the handoff location, documented emergency, Owner unavailability, an unsafe or unavailable product, or a product that is materially different from its listing. Ordinary inconvenience, a change of plans, or weather that does not materially prevent safe handoff does not automatically qualify. The user must cancel promptly and provide reasonably available evidence.

Cancellation timing, the applicable window, and any charge must be shown clearly before confirmation. A cancellation does not eliminate obligations arising from fraud, chargeback abuse, damage, theft, or a rental that already began.

16. Late, Missing, Damaged, or Unsafe Products

The Renter must promptly report loss, theft, accident, damage, malfunction, contamination, legal seizure, or inability to return on time. The Renter must stop using an unsafe product and take reasonable steps to prevent further harm.

A user who reasonably believes a product was stolen must contact the appropriate law-enforcement agency and promptly notify Support. Rent Anything may preserve and provide relevant account, identification, booking, payment, location, communication, and transaction records to law enforcement in response to valid legal process, an emergency request, or as otherwise permitted or required by law. Rent Anything does not promise indiscriminate disclosure of all user information.

An Owner claiming that a returned product was damaged, broken, or no longer operational must open a dispute within the 24-hour Owner return-review period. The claim must include a written description and at least two relevant photos. The Owner must provide truthful pre-rental condition information and reasonably available before-and-after evidence. Ordinary wear, a disclosed defect, age-related deterioration, or an Owner's failure to maintain the product is not Renter-caused damage.

Support will give the Renter a reasonable opportunity to respond and may consider listing photos, time-stamped pickup and return photos, messages, repair diagnostics, item age and condition, invoices, estimates, police reports, pickup and drop-off records, and other relevant evidence. Neither an Owner's allegation nor a listing's replacement value automatically establishes responsibility or amount.

If Support determines that the Renter is responsible, the platform resolution will not exceed the reasonable, documented loss attributable to the Renter. Support may use the lower of reasonable repair cost or the product's current fair replacement value, accounting for age, condition, depreciation, prior defects, salvage value, and avoiding an upgrade or windfall. The charged deposit may be applied first. Any additional charge requires the user's applicable authorization and must be permitted by law and payment-network rules.

Users remain responsible for direct legal claims between them that exceed platform remedies or cannot be resolved through the Service.

17. Disputes and Support Decisions

A booking participant may open a dispute through Support and must provide the booking or invoice number, a reason, a truthful written description, and two to four relevant photos. If the product is missing or stolen, relevant images may include a police report, last-known-location evidence, communications, receipts, or other visual evidence. Support may request additional material, place payment or payout activity under review, and approve or reject the requested platform remedy.

Support will consider information submitted by both participants and may request a response before deciding. A user may not win a dispute solely because the other participant did not use identical words, because the Owner entered a replacement value, or because a handoff code was entered. The available evidence and applicable rules control.

A Support decision determines the platform's handling of the booking, deposit, payout, account, and records. It is not a court judgment and does not prevent a party from exercising nonwaivable legal rights. Users must not submit fraudulent disputes or alter evidence.

18. Chargebacks and Payment Reversals

If a user initiates a chargeback or payment reversal, Rent Anything may provide transaction records to the payment provider, pause related refunds or payouts where permitted, recover amounts owed from future balances, restrict the account, or pursue other lawful remedies. A chargeback does not cancel obligations owed to another user or Rent Anything.

19. Taxes

Users are responsible for determining and meeting tax obligations arising from rentals, earnings, ownership, and business activity. Rent Anything or Stripe may collect tax information, withhold amounts, issue tax forms, or report transactions when required. Tax treatment varies, and Rent Anything does not provide tax advice.

20. Communications and Electronic Records

You agree that Rent Anything may send essential Service-related communications electronically by email, in-app notice, or push notification as permitted by law, including account verification, booking, return, payment, payout, Support, safety, security, and policy communications. Accepting these Terms, providing a phone number, or creating an account does not by itself constitute consent to receive text messages.

Rent Anything offers optional text messages only for one-time account verification and password reset codes. You may affirmatively choose Continue With Texts when entering a phone number during registration or enable the preference later in Login Security. Message frequency varies based on user-requested verification and password-reset activity. Standard message and data rates may apply. Reply STOP to opt out or HELP for help, disable Authentication Texts in Login Security, or choose Opt Out during registration. Consent is not a condition of creating an account, making a purchase, or using email verification. Rent Anything does not send rental or marketing text messages through this program. Changing the saved phone number disables the preference until you consent again for the new number.

Your electronic acceptance has the same effect as a handwritten signature where permitted by law. You may retain copies of these Terms through the Legal section or website.

21. Privacy

Our Privacy Policy explains how we collect, use, share, retain, and protect information. By using the Service, you acknowledge those practices. Do not use personal information obtained through Rent Anything for unrelated, unlawful, discriminatory, or harmful purposes.

22. User Content and License

You retain ownership of listing photos, descriptions, messages, reviews, product request photos, dispute evidence, and other content you submit ("User Content"). You grant Rent Anything a nonexclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, format, display, transmit, moderate, and use User Content as reasonably necessary to operate, secure, improve, promote, and enforce the Service, subject to the Privacy Policy and applicable law.

For honest consumer reviews, this license does not transfer ownership or prohibit criticism. You represent that you have the rights needed to submit User Content and that it does not violate law or another person's rights.

23. Intellectual Property

The Service, software, designs, branding, text, graphics, organization, and other Company materials are owned by or licensed to Rent Anything and are protected by applicable laws. Except for permitted personal use, you may not copy, modify, distribute, sell, lease, reverse engineer, scrape, or create derivative works from protected portions of the Service without written permission.

24. Third-Party Services

The Service currently relies on providers such as Stripe, Supabase, Resend, Expo, Apple, Google, mapping, identity, cloud, and notification services. Twilio processes optional one-time authentication text messages when a user has separately consented. Their services are governed by their own terms and privacy practices. Rent Anything is not responsible for an outage, refusal, delay, or act of a third-party provider except to the extent applicable law provides otherwise.

25. Safety; No Insurance

Renting and using products can cause injury, death, property damage, financial loss, or other harm. Each user is responsible for deciding whether a product, location, and transaction are safe and appropriate.

Unless Rent Anything expressly states otherwise in writing, Rent Anything does not provide insurance for Owners, Renters, products, vehicles, property, injury, theft, damage, or liability. Users should obtain appropriate insurance and verify whether existing coverage applies to peer-to-peer rentals.

26. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." RENT ANYTHING DISCLAIMS EXPRESS AND IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SAFETY, AVAILABILITY, ACCURACY, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT A USER IS TRUSTWORTHY, THAT A LISTING IS ACCURATE, THAT A PRODUCT IS SAFE OR LEGAL, THAT A TRANSACTION WILL OCCUR OR SUCCEED, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO THESE DISCLAIMERS APPLY ONLY TO THE EXTENT PERMITTED.

27. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENT ANYTHING AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, DATA, USE, OR GOODWILL; OR HARM ARISING FROM ANOTHER USER, PRODUCT, LISTING, LOCATION, HANDOFF, RENTAL, THIRD-PARTY SERVICE, OR UNAUTHORIZED ACCOUNT ACCESS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF THE RENT ANYTHING PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE SERVICE FEES YOU PAID DIRECTLY TO RENT ANYTHING DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) $100.

Nothing in these Terms excludes liability for gross negligence, reckless or willful misconduct, fraud, personal injury caused by liability that cannot lawfully be waived, or any other right or remedy that cannot be limited under applicable law.

28. Release of Claims Involving Other Users

To the maximum extent permitted by law, you release the Rent Anything parties from claims arising solely out of disputes between you and another user or involving a product listed by another user, except for claims based on Rent Anything's own conduct that cannot lawfully be released. This release does not release another user from that user's own obligations or liability.

29. Indemnification

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless the Rent Anything parties from third-party claims, losses, liabilities, damages, judgments, fines, penalties, and reasonable legal costs arising from your listings, products, rentals, use or misuse of a product, User Content, violation of these Terms or law, infringement of rights, tax obligations, or injury or damage caused by your conduct. Rent Anything may control the defense of an indemnified claim, and you will reasonably cooperate. This section does not require indemnification for Rent Anything's conduct where prohibited by law.

30. Suspension, Termination, and Account Deletion

You may request account deletion through Account Management or https://rentanything.org/account-deletion. Deletion is unavailable while a rental, return, dispute, deposit, or payout remains active or unsettled, and a three-business-day safety hold applies after the final rental is fully settled. We send an email confirmation when deletion completes.

We may retain limited transaction, dispute, fraud-prevention, tax, security, and legal records after account deletion when reasonably necessary or required by law. Other profile data and marketplace content will be deleted or de-identified in accordance with the Privacy Policy.

Rent Anything may restrict, suspend, or terminate access; remove listings or content; require verification; or take protective action for violations, risk, fraud, payment issues, legal requirements, or harm to the Service or users. Provisions that by their nature should survive termination will survive, including payments, disputes, licenses, disclaimers, liability limits, indemnity, and recordkeeping.

31. Governing Law and Venue

The Federal Arbitration Act governs the interpretation and enforcement of Sections 32 and 33. Except for those sections, these Terms are governed by the laws of Illinois, without regard to conflict-of-law rules, except to the extent federal law or the nonwaivable law of the user's residence applies.

For a claim that Sections 32 and 33 permit to proceed in court, the parties may use any court of competent jurisdiction allowed by applicable law. Nothing in these Terms prevents either party from invoking a nonwaivable consumer venue right.

32. Informal Resolution and Individual Arbitration

Please read this arbitration section carefully

Unless you timely opt out under Section 32.6, most disputes between you and Rent Anything must be resolved through binding individual arbitration instead of in court.

Arbitration uses a neutral arbitrator rather than a judge or jury and ordinarily provides more limited court review of an award.

32.1 Disputes covered

Except for the matters listed in Section 32.4, you and Rent Anything agree to resolve through binding individual arbitration any dispute, claim, or controversy between you and Rent Anything arising out of or relating to these Terms, the Service, an account, listing, booking, payment, deposit, payout, communication, Support decision, transaction, or the relationship between you and Rent Anything. This section applies whether a claim is based in contract, tort, statute, fraud, misrepresentation, or another legal theory and whether it arose before or after you accepted these Terms.

This agreement does not require arbitration of a dispute solely between an Owner and a Renter. Rent Anything's in-app dispute process may determine platform handling of a booking, deposit, payout, or account, but it does not make Rent Anything the arbitrator of private claims solely between users.

32.2 Informal dispute notice

Before either party files an arbitration demand, the claimant must give the other party an individualized written notice describing the account involved, the material facts, the legal or contractual basis of the claim if known, and the relief requested. A user may send the notice by email to martin@rentanything.org with the subject line "Notice of Dispute." Rent Anything may send its notice to the current email address on the user's account.

The parties will make a good-faith effort to resolve the matter for 30 days after receipt. Either party may request a telephone or video conference during that period. Any applicable limitations period is tolled during this 30-day process to the extent permitted by law. A party may seek temporary relief sooner when reasonably necessary to prevent imminent harm or preserve the ability to obtain meaningful relief.

32.3 Arbitration administrator and fair process

The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect when the demand is filed, as modified by these Terms. AAA's rules and filing information are available at https://www.adr.org/consumer. If AAA is unavailable or declines to administer the matter for reasons other than a party's failure to comply with its obligations, the parties will try to select another neutral administrator. If they cannot agree, either party may ask a court of competent jurisdiction to appoint an arbitrator under applicable law.

The user may choose a documents-only, telephone, video, or in-person hearing to the extent the applicable rules permit. An in-person consumer hearing will occur in the county where the user resides unless the parties agree otherwise. Rent Anything will pay arbitration fees it is required to pay under applicable consumer rules and law. Each party bears its own attorney fees and costs unless an applicable statute, rule, or award lawfully provides otherwise.

The arbitrator may award the same individualized remedies a court could award, including damages, statutory remedies, declaratory relief, and attorney fees where authorized by law. The arbitrator will issue a reasoned written decision. The arbitration need not be confidential unless the parties agree or the arbitrator enters an appropriate protective order for specific sensitive information.

32.4 Matters excluded from arbitration

Either party may bring an eligible individual claim in small claims court. Either party may ask a court for temporary or preliminary relief reasonably necessary to prevent imminent physical harm, unauthorized account access, misuse of confidential information, or infringement of intellectual property while arbitration is pending. A request for temporary relief does not waive arbitration of the underlying claim.

This section does not require arbitration of a claim that applicable law makes non-arbitrable. It does not prevent a user from reporting information to, communicating with, or seeking relief from a government agency. It does not restrict a claimant's rights under the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act. A request for public injunctive relief may proceed in court to the extent applicable law prohibits waiver or arbitration of that remedy.

32.5 Coordinated individual demands

Each claimant retains the right to pursue an individual demand. If substantially similar individual demands are coordinated in a manner that satisfies an arbitration administrator's mass-arbitration rules, those rules may apply according to their terms. Nothing in this paragraph authorizes Rent Anything to prevent a claimant from filing or pursuing an otherwise valid individual claim.

32.6 Thirty-day right to opt out

You may opt out of Sections 32 and 33 without losing access to Rent Anything. To opt out, email martin@rentanything.org within 30 days after you first accept Terms containing these sections. Use the subject line "Arbitration Opt-Out" and include your full name, the email address associated with your account, and a clear statement that you opt out of the arbitration and class-action waiver provisions. Rent Anything will not penalize or close an account because of a timely opt-out.

A timely opt-out applies only to Sections 32 and 33; the remainder of the Terms continues to apply. If Rent Anything later makes a material change to these sections, the updated Terms will require affirmative acceptance and will provide a new 30-day opportunity to reject the material arbitration change. If you reject only a later change after previously accepting an earlier arbitration provision, the last version you accepted without opting out continues to govern to the extent permitted by law.

32.7 Survival and prospective application

Sections 32 and 33 survive account closure and termination of these Terms. A later amendment will not change the procedures governing a dispute for which an arbitration demand or court action was already properly filed unless all affected parties agree or applicable law requires otherwise.

33. Class-Action and Jury-Trial Waiver

Individual proceedings only

Unless you timely opt out under Section 32.6, you and Rent Anything each waive the right to a jury trial and agree to bring covered claims only in an individual capacity, not as a plaintiff, claimant, or class member in a class, collective, consolidated, coordinated, or representative action seeking relief for other people.

An arbitrator may not combine different users' claims or preside over a class, collective, consolidated, or representative proceeding unless every affected party gives written consent. This limitation does not prevent an arbitration administrator from applying its neutral administrative rules to coordinated individual demands, and it does not prevent a government agency from seeking relief within its lawful authority.

This waiver does not eliminate any individual remedy and does not waive public injunctive relief where that waiver is prohibited. If a court determines that this section cannot lawfully be enforced as to a particular claim or remedy, that claim or remedy will proceed in court after the arbitrator resolves the arbitrable individual claims, unless applicable law requires a different order. The remaining portions of Sections 32 and 33 continue to apply to the maximum extent permitted by law.

34. App Store Terms

If you download the app through Apple or Google, the applicable app store's terms also apply. Apple and Google are not parties to these Terms, are not responsible for the Service or a rental transaction, and have no obligation to provide maintenance or support except as their terms require. Provisions required by an app store apply to the extent applicable.

35. Changes to These Terms

We may update these Terms prospectively as the Service, business, risks, or law changes. The updated Terms will identify the version and effective date. When an update requires renewed acceptance, the Service will display a blocking notice after login with a link to review the complete updated Terms and separate Accept and Decline choices. A user cannot continue into the Service until accepting. Selecting Decline signs the user out without recording acceptance.

We may also communicate a material change by email, push notification, or another reasonable method. An update does not retroactively alter a completed transaction, a dispute already filed, or rights that accrued under an earlier version unless applicable law requires the change or all affected parties agree. Material changes to Sections 32 or 33 are also subject to the opt-out protection in Section 32.6.

36. Miscellaneous

These Terms and incorporated policies are the entire agreement between you and Rent Anything regarding the Service, except for transaction-specific terms. If a provision is unenforceable, it will be modified to the minimum extent necessary and the rest remains effective. A waiver must be in writing and does not waive later enforcement. You may not assign these Terms without our consent; we may assign them in connection with a merger, financing, reorganization, sale, or by operation of law. Headings are for convenience only.

37. Contact

Rent Anything LLC d/b/a Rent Anything

Support Email: martin@rentanything.org

Website: https://rentanything.org

Electronic acknowledgement

BY CHECKING THE TERMS OF SERVICE BOX OR CLICKING ACCEPT, I CONFIRM THAT I AM AT LEAST 18, HAVE READ THESE TERMS AND THE INCORPORATED POLICIES, UNDERSTAND THEM, AND AGREE TO BE LEGALLY BOUND BY THEM. I UNDERSTAND THAT SECTIONS 32 AND 33 INCLUDE INDIVIDUAL ARBITRATION AND CLASS-ACTION AND JURY-TRIAL WAIVERS, AND THAT SECTION 32.6 PROVIDES A 30-DAY RIGHT TO OPT OUT OF THOSE SECTIONS WITHOUT LOSING ACCESS TO RENT ANYTHING.